Important Information on Otterbein’s Response to the COVID-19 Virus

Check back here for future updates as the situation evolves.


A Message From Jill Wilson, President and CEO of Otterbein SeniorLife

The safety and well-being of Otterbein residents, patients, partners (employees), and visitors is of primary importance each and every day. In light of the COVID-19 outbreak, and our “at-risk” population, Otterbein SeniorLife will be adhering to all governmental recommendations and regulations and initiating additional precautions.

Frequently Asked Questions

What precautions is Otterbein SeniorLife taking to minimize the impact of COVID-19 on residents and employees?

From the outset of the pandemic, Otterbein has exercised an overabundance of caution in dealing with the virus. We have followed every recommendation from the various governmental agencies and layered additional safety precautions as more information becomes available.

Currently, as just a few examples, no visitors are allowed in the campus center or apartment buildings; everyone – including caregivers – is screened upon entry; residents are isolated in units and/or rooms for all activities; any resident leaving campus for any reason is quarantined for 14 days upon return; caregivers are masked when providing care.

What is Otterbein SeniorLife’s plan if a resident has symptoms associated with COVID-19?

The resident will be further isolated from those asymptomatic, and the medical director will work to arrange a test. Caregivers will be dedicated to the same isolation unit day after day, and extra precautions will be added when contact is required.

What will Otterbein SeniorLife do if a resident test proves positive for COVID-19?

Residents will still be sent to the hospital, as we always have – in cases where the doctor orders it and a resident’s acuity is best cared for and resolved by hospital caregivers.

What will Otterbein SeniorLife do if a partner (employee) has symptoms of the COVID-19 virus, and later tests positive?

Otterbein SeniorLife partners are screened at any point they enter a campus center or apartment building. The screen includes a series of questions, a respiratory test, and temperature-taking.

If the partner presents with symptoms and fails the screen, he/she is sent home, instructed to immediately contact the doctor, and is provided an Otterbein counselor to lead them through a process. In a perfect world, the partner sees the doctor and receives a diagnosis.

If the diagnosis is something other than COVID-19, the partner may return to work once symptom-free for three consecutive days without medication. If the doctor suspects COVID-19, the counselor will work to schedule a test.

If the test proves negative, the above rules apply. If the test is positive, the partners must be symptom-free and stay isolated at home for at least 5 days. They may return following a doctor’s order.

Is Otterbein still accepting admissions?

Please check with the specific community or neighborhood you are interested in to check their admission status.

Is Otterbein conducting tours?

Otterbein is providing video tours of all levels of care and living options. Lifestyle counselors at each location will be able to provide custom video tours upon request. We may be able to hold some independent living tours in person, following safety guidelines.

How is Otterbein communicating to residents and families?

Otterbein is utilizing every vehicle available to communicate with our residents and families. Written letters, phone calls, text messages, emails, and video updates are being provided on a daily basis to keep everyone knowledgeable about what is going on at each of our locations.

How is Otterbein combating social isolation?

With limitations on visitors, it is important that we help our residents connect with their loved ones. Each location has a Skype account for video chats, offers FaceTime sessions via partner phones to those residents without cellphones, delivers written letters, and assists with traditional phone calls, text messages, photo sharing, and social media communication.

Partners are there to assist residents with any support they need to communicate with family in their preferred way.

What are the symptoms of COVID-19?

Learn more about the symptoms of COVID-19 from the CDC.

What should I do if I think I have COVID-19?

The Spirit Connection

Kind words of encouragement can brighten anyone’s day. Send a message to any resident, patient, or staff hero at an Otterbein SeniorLife community today.

Important Health Information From the Ohio Department of Health

Please refer to the Ohio Department of Health website for the latest information on COVID-19. This information will be updated as the situation evolves.

Important Health Information From the Indiana Department of Health

Please refer to the Indiana Department of Health website for the latest information on COVID-19. This information will be updated as the situation evolves.

COVID-19 Vaccination Benefits

COVID-19 vaccines can help protect you and the people around you from catching and spreading the COVID-19 virus. Learn more by downloading our fact sheet.

Information on Social Distancing

If you must go out in public, do your best to maintain a distance of at least six feet from other people to help prevent the spread of the COVID-19 virus.