residents visiting and waving outside

Visitation Information and Guidelines

Keeping our communities and neighborhoods safe and healthy.

Otterbein SeniorLife will continue to prioritize protecting residents in congregate settings, while identifying responsible and safe ways to allow family members to interact, in keeping with guidance from CMS (the Center for Medicare and Medicaid Services) and the Department of Health.

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  • Otterbein SeniorLife cares for the most vulnerable people affected by COVID-19, and other infectious diseases, and makes decisions out of an abundance of caution.
  • Otterbein SeniorLife is able to enable visitation, according to defined guidelines and established protocol.
  • Visiting areas of care may be suspended based upon new regulations or active COVID-19 cases on campus.
  • Testing protocols, including days between tests,  may be updated in alignment with active COVID-19 cases on campus and/or by the percentage of positive cases in the county of the Otterbein location.

Visitation Guidelines By Location

As the result of the high COVID-19 positivity rate in each Ohio County in which Otterbein SeniorLife operates (greater than 10%), and the protocol required by the Ohio Department of Health, INDOOR visitation to Otterbein SeniorLife nursing and assisted living residents/elders has been suspended for the near-term. In the meantime, we will help in any way we can to facilitate telephone, Skype, Zoom or other methods of resident to family contact. The visitation suspension does not apply to non-routine compassionate care resident visits.

Visitation Guidelines By Location

Click below to download the latest guidelines for visitation at each of our locations. These documents will be updated in the event of changes.


Otterbein Communities

Otterbein Neighborhoods

Otterbein Sunset House & Otterbein Sunset Village


Franklin Community