residents visiting and waving outside

Visitation Information and Guidelines

Keeping our communities and neighborhoods safe and healthy.

Otterbein SeniorLife will continue to prioritize protecting residents in congregate settings, while identifying responsible and safe ways to allow family members to interact, in keeping with guidance from CMS (the Center for Medicare and Medicaid Services) and the Department of Health.

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  • Otterbein SeniorLife cares for the most vulnerable people affected by COVID-19, and other infectious diseases, and makes decisions out of an abundance of caution.
  • Otterbein SeniorLife is able to enable visitation, according to defined guidelines and established protocol.
  • Visiting areas of care may be suspended based upon new regulations or active COVID-19 cases on campus.
  • Testing protocols, including days between tests,  may be updated in alignment with active COVID-19 cases on campus and/or by the percentage of positive cases in the county of the Otterbein location.
  • Please note that protocols directed by CMS and the DOH are ever-changing. We suggest calling your community or neighborhood directly before you come for a visit.

Visitation Guidelines By Location

Per regulations established by CMS and the state departments of health, all levels of care at Otterbein locations welcome outdoor visitation with few conditions. Indoor visitation is permitted if:

  • The percentage of residents/elders who have been fully vaccinated exceeds 70%
  • OR, the COVID-19 positivity rate in the county in which the site is located is designated YELLOW or GREEN by CMS.

The positivity rate is updated every Monday. Currently, all Otterbein sites, except Otterbein Loveland, are open for indoor visitation to all levels of care. Please inquire in advance at the site you hope to visit to understand the guidelines and protocols associated with ensuring those visits are safe for residents/elders, Otterbein partners (employees), and you.

Visitation Guidelines By Location

Click below to download the latest guidelines for visitation at each of our locations. These documents will be updated in the event of changes.


Otterbein Communities

Otterbein Neighborhoods

Otterbein Sunset House & Otterbein Sunset Village


Franklin Community